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Free shipping for order sent from Hong Kong Warehouse, and flat shipping rate $12.95 for every order shipped from New Zealand up to 3Kg.

Handling time: 1 - 2 working days once payment is cleared.

Delivery Time: Except for those customized or personalized items with longer shipping time specified in product page, delivery time  is usually 7-12 working days to most metro address in Australia, and extra days to a rural address.

Product will be sent by fully tracked parcels from New Zealand or Hong Kong as stated in product detail page. More information can be found in FAQs and Shipping & Tracking page.

We offer 14-day no-question-asked refund policy for products in re-salable conditions (unopened with undamaged packaging. All accessories, parts and manuals etc. must be included and as their original conditions).  

The following products are not returnable and refundable:

• Used or opened consumable products such as cosmetics or a bottle of capsules etc.;
• All products listed as clearance items (with a short product expiry);
• A product with a clear statement displayed on its page as non refundable for your health and safety protection.

For more details, please read our Return & Refund Policy