Shipping & Returns

At A Better Day, we want your order to arrive safely and smoothly. Please read the information below before placing your order.

Shipping

We currently ship within Australia.

Shipping Rates

• Standard Shipping: A$11. Free on orders over $55.
• Express Shipping: A$15.

Processing Time

Orders are usually processed within 1–2 business days after payment has been received.

During product launches, promotions, or busy periods, processing may take slightly longer.

Delivery Time

Estimated delivery times are:

• Standard Shipping: 5–11 business days
• Express Shipping: 4–5 business days

Delivery times are estimates only and may vary depending on your location, the courier, public holidays, or circumstances outside our control.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Incorrect or Incomplete Address

Please make sure your shipping address is correct before completing your order.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if you would like us to resend the order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been dispatched.

Lost or Delayed Orders

If your order appears to be delayed, please first check the tracking information provided by the carrier.

If your parcel is confirmed as lost in transit, please contact us and we will work with the carrier to investigate the shipment.

A Better Day is not responsible for delays caused by the shipping carrier, severe weather, public holidays, or other circumstances outside our control.

Returns

We want you to be happy with your A Better Day purchase.

For hygiene and safety reasons, opened or used patches cannot be returned.

Change of Mind

If you have changed your mind about your purchase, you may contact us within 14 days of receiving your order.

To be eligible for a return:

• The product must be unopened and unused.
• The product must be in its original packaging.
• The product must be in resalable condition.
• You must provide proof of purchase.

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If approved, your refund will be processed to the original payment method. Please allow several business days for your payment provider to process the refund.

Damaged, Incorrect or Faulty Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will assess the issue and, where appropriate, arrange a replacement, refund, or other remedy in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

If a product is faulty, unsafe, does not match its description, or otherwise fails to meet your consumer guarantees, you may be entitled to a remedy under Australian Consumer Law.

How to Request a Return

Please contact us before sending anything back.

Email: hello@abetterday.com.au

Please include your order number and the reason for your return.

Do not send products back without contacting us first, as this may delay the processing of your return.

Refunds

Approved refunds will generally be issued to the original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Original shipping charges are generally non-refundable for change-of-mind returns.

Contact Us

If you have any questions about shipping, returns, or your order, please contact us:

A Better Day
Australia
Email: hello@abetterday.com.au

Last updated: October 2026