Shipping & Tracking
For AU Orders:
Free shipping for products sent from Hong Kong Warehouse, and flat shipping rate $12.95 for every order shipped from New Zealand up to 3Kg. In some cases an additional delivery fee may be required for remote or isolated areas, or extra large or heavy items and we will contact you prior to processing your order.
Handling time: 1 - 2 working days once payment is cleared.
Delivery Time: Except for those with longer shipping time specified in product page, delivery time is usually 7-12 working days to most metro address in Australia, and extra days to a rural address.
Product will be sent by fully tracked parcels from New Zealand or Hong Kong as stated in product detail page. If a order containing items in different locations, we will split the order and send those products separately and the buyer will be updated with two or more tracking numbers.
For orders sending from New Zealand - We use Toll Priority Courier or occasionally New Zealand Post. For orders shipped from Hong Kong, UBI Smart Parcel will be the carrier and parcels will be delivered by Australia Post once landing in AU.
Your order can be tracked to your door via the following website accordingly: